Returns Policy

  

The following applies to all returns:

 

·         The warranty period, procedures, rules and regulations of any product are all subject to the manufacturer’s/supplier’s conditions. Xpcpro Eshop cannot be held responsible for the time, delays or for the kind of reimbursement (credit note, repair or new item).In cases of credit notes, usually the manufacturer/supplier issues them with the item’s current value.

·         In case of a faulty/non-working item, Xpcpro Eshop is obligated to test the item and must be able to confirm the fault. This usually takes a maximum time of 2 to 3 working days, after the product arrives at Xpcpro Eshop’s workshop. This amount of time is subject to change, according to the nature of the fault (some problems appear only from time to time, or after a specific use). If the fault is confirmed, Xpcpro Eshop will send the item to the manufacturer/supplier according to his returns policy. When the kind of reimbursement is decided from the manufacturer/supplier, Xpcpro Eshop will either notify the customer or send the replacement/repair immediately to the end-user. In case of a credit note, the customer has the right to choose any kind of product he wishes or he can order again the same product. Again, the time to complete the RMA case is entirely up to the manufacturer/supplier, from the point the product leaves Xpcpro Eshop’s workshop.

·         The return shipping cost to Xpcpro Eshop must be paid by the customer. The customer can choose the carrier of his choice. Should the product be found faulty/non-working, the shipping costs to the manufacturer/supplier and the return of the replacement/repair item will be paid by Xpcpro Eshop. Should the item not be found faulty/non-working, then the return of the product must be paid again by the customer. The product returned to Xpcpro Eshop must be in the best possible packaging and will be not accepted if there is any visible damage on the packaging by the carrier the customer chooses. If because of mishandling or wrong setup/settings a repair fee is about to be charged, the customer will be notified about the final price and other details from the technician currently working on his case.

·         DOA (Dead On Arrival) is not officially recognized from all manufacturers/suppliers. DOA means that the product purchased is not working or damaged out of the box at the very first day and for a time period up to 7 days total, without a visible user’s fault. If the faulty product is not applicable of DOA procedures, then again, it must be tested by Xpcpro Eshop and send to the manufacturer/supplier. In other words, a regular RMA case will be issued. Please see the product categories and their DOA regulations:

 

 

CATEGORY	DOA
HARD DRIVES	Yes
GRAPHIC CARDS	No (Except MSI Products)
MOTHERBOARDS	No (Except MSI Products)
PROCESSORS	No
MEMORY RAM	Yes
MONITORS	No
APPLE MAC	No
CABLES	Yes
CD/DVD BURNERS	No
COMPUTER CASES	No
CONSOLES	No
CONSUMABLES	Yes
CONTROLLER CARDS	Yes (Except RAID-Controllers and SCSI Cards)
COOLING PRODUCTS	Yes
DESKTOP COMPUTERS	No
DIGITAL CAMERAS	No
E-BOOK READER	No
FLASH MEMORY-READERS	Yes
GPS NAVIGATION	No
GRAPHIC TABLETS	No
KEYBOARDS-MICE	Yes
LAPTOPS	No
MULTIMEDIA	Yes
NETWORKING	Yes
POS PRODUCTS	No
POWER SUPPLIES PC	Yes
PRINTERS SCANNERS	No
PROJECTORS LCD OR DLP	No
SOFTWARE	No
TELEPHONES	No
POWER PROTECTION	No
DEFAULT CATEGORY	(Please contact Xpcpro Eshop)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the faulty product can be returned as DOA, then Xpcpro Eshop will order a replacement (either the same or a different item of the same value as the faulty product) after of course the fault has been confirmed by Xpcpro Eshop.After the DOA period expires, all products will be handled as regular RMA cases.

 
Please see below the RMA timetable, which covers all possible RMA cases:

 

  

	UNWANTED GOODS: NEW-UNOPENED-WRONG PRODUCT DELIVERED The item is in brand new condition, in its original packaging, unused	UNWANTED GOODS: USED-OPENED-WRONG PRODUCT DELIVERED The item is working but either is opened, used, marked or something is missing	FAULTY GOODS The item is found by Xpcpro Eshop as faulty/defective/non-working condition, without visible responsibility of the user, or proof of it
14 Days or Less The item being returned is within 14 days of the invoice's date	A full product refund OR an exchange product of equal value is guaranteed	We are unable to offer any reimbursement	Not all manufacturers and/or suppliers do recognize DOA (Dead On Arrival) cases. Your case will be handled accordingly to the instruction of the manufacturer/supplier of the item
Up to 30 Days The item being returned is within 30 days of the invoice's date	At the manufacturer's or the supplier's discretion we MAY be able to offer EITHER a partial* product refund OR a credit towards a new order	We are unable to offer any reimbursement	You are entitled to a repair or replacement of similar age and condition of the faulty item, according to the manufacturer's  regulations and procedures
31 Days up to the Warranty Period specified by Xpcpro Eshop The item being returned is within the warranty period specified by Xpcpro Eshop	We are unable to offer any reimbursement	We are unable to offer any reimbursement	You are entitled to a repair or replacement of similar age and condition of the faulty item, according to the manufacturer's  regulations and procedures
After Xpcpro Eshop’s Warranty Expiration and Up to the Manufacturer's Official Warranty The item being returned is past the warranty stated by Xpcpro Eshop and is within the Manufacturer's warranty period	We are unable to offer any reimbursement (Please contact the manufacturer directly)	We are unable to offer any reimbursement (Please contact the manufacturer directly)	We are unable to offer any reimbursement (Please contact the manufacturer directly)